Peningkatan Kualitas Kinerja Pegawai dalam Pelayanan Administrasi Terpadu (PATEN) Pada Kantor Kecamatan Kelapa Dua Kabupaten Tangerang

Abstract

Integrated Administrative Services (PATEN) at the Kelapa Dua District Office, Tangerang Regency, is the focus of research to improve the quality of employee performance. The background of this research is related to the evaluation of the PATENT process, level of community satisfaction, employee competency, application of technology, management role, and community participation. This research aims to analyze obstacles in administrative services, evaluate employee competence, and increase the effectiveness of the use of technology. Through quantitative and qualitative approaches, the research results describe current conditions and provide recommendations for improvement. The results show that there are obstacles in the PATENT process and the need to increase employee competency. Management needs to increase the application of technology and invite community participation. The conclusions of this research emphasize the need for improvements in various aspects to improve the quality of administrative services. The implications of this research include increasing efficiency, community satisfaction, and employee welfare. Therefore, this research makes a positive contribution to efforts to improve the quality of PATENTS and public services at the local level.