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  • Milcha Handayani Tammubua
    Universitas Terbuka

Keywords: customer loyalty, customer perceived service quality, customer satisfaction, retail service quality, self image congruity

Abstract 349 | PDF Downloads 389

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Published Sep 7, 2017
How to Cite
Tammubua, M. H. (2017). ANALISA PENGARUH SELF IMAGE CONGRUITY, RETAIL SERVICE QUALITY, DAN CUSTOMER PERCEIVED SERVICE QUALITY TERHADAP CUSTOMER LOYALTY YANG DIMEDIASI CUSTOMER SATISFACTION URBAN SURF/DISTRO DI JAYAPURA. Jurnal Organisasi Dan Manajemen, 13(2), 166-179. https://doi.org/10.33830/jom.v13i2.68.2017
Section
Articles