Analysis of Effectiveness and Efficiency of DKI Jakarta Government Budget (Case Study on Population and Civil Registration Service)

Abstract

There are many challenges in providing adequate and equitable public services in various sectors, especially in the Population and Civil Registration Service of DKI Jakarta Province, which provides services related to population administration. Budget realization is an important tool to achieve government goals and objectives to improve the quality of effective and efficient public services in the use of resources. The failure to realize the budget properly is a factor inhibiting the provision of public services. The purpose of this study is to analyze the effectiveness and efficiency ratio of the budget of the Population and Civil Registration Service of DKI Jakarta in the period 2019-2023. This study uses a descriptive quantitative method. The performance of the Population and Civil Registration Service of DKI Jakarta during 2019-2023 is categorized as effective because it gets 100% results on each performance indicator. On the index of public satisfaction with administrative services, it is above 100%, and on the index of office service satisfaction, it is above 100%. It can be concluded that the public is satisfied with the services provided during the period 2019 -2023. The budget for the Population and Civil Registration Service for the period 2019-2023 as a whole has been processed well. From the results of the discussion of the realization of the budget for 2019-2023, it is categorized as quite efficient and efficient in its use.