IMPLEMENTATION OF E-GOVERNMENT IN PUBLIC GOVERNANCE SERVICES IN SIDOARJO REGENCY

Abstract

This study aims to describe the implementation of E-government in public services in Sidoarjo Regency. The background of this research is the importance of utilizing information technology to improve the effectiveness, efficiency, and transparency of government services to the public. This research uses a descriptive qualitative method with a literature review approach as the primary data source. Data were obtained through the analysis of documents, official government reports, scientific journals, and relevant websites. The results show that Sidoarjo Regency has developed various digital applications such as SIPRAJA for regional tax services, PDS-Pajak Daerah Sidoarjo, M-Bonk for road damage complaints, and SIPADES for village asset management. The implementation of E-government also includes population information systems (SIAK), public complaint services (Lapor!), and personnel management systems (SIMPEG). The impact of E-government implementation includes improved accessibility and transparency of public services as well as increased efficiency of government officials. However, challenges remain, such as the lack of integration between systems and the need to improve digital literacy among the public. With supporting regional policies, the implementation of E-government in Sidoarjo reflects a strong commitment from the local government to realize good and modern governance.