AINI, Qurrotul; SUTISNA, S.E., M.E. Manajemen Risiko Dalam Proses Pengajuan Klaim BPJS: Studi Tentang Pending Berkas di Rumah Sakit Rizani Paiton. Operation Technology and Management (OPTIMA) Journal, [S. l.], v. 2, n. 1, p. 16–27, 2025. DOI: 10.33830/optima.v2i1.11086. Disponível em: https://jurnal.ut.ac.id/index.php/optima/article/view/11086. Acesso em: 4 feb. 2026.