User Satisfaction in Utilizing Collections at the University Library Board 17 August 1945 Surabaya
DOI:
https://doi.org/10.33830/alexa.v1i2.9559Keywords:
user satisfaction, collection utilization, library collectionAbstract
This research discusses the level of user satisfaction in utilizing collections at the University Library Board of 17 August 1945 Surabaya. The aim of this research is to determine the level of user satisfaction in utilizing the library's collections as stated in 10 statement items and distributed through a questionnaire. The method used in this research is quantitative using a sample size of 399 respondents. Data analysis in this research uses quantitative descriptive analysis. The results of this research show the level of user satisfaction obtained based on the results of the research and the value variables of 9 statement items containing the quality of the collection, suitability of the collection, completeness of the general collection, completeness of the reference collection, completeness of the scientific work collection, completeness of the serial collection, ease of finding the collection , the physical condition of the collection, the arrangement of the collection, as well as 1 indicator of user satisfaction related to the number of visits to the library, which shows the value of library user satisfaction with the collection owned by the UNTAG Surabaya Library Board, namely Very Good with the highest mean value of 3,60. So it can be concluded that the level of user satisfaction in utilizing the collections at the University Library Board of 17 August 1945 Surabaya is in the satisfied category.
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