Keywords: ISO 9001:2008, the final exam, quality management system
The Quality Management System Certificate ISO 9001:2008 awarded to UPBJJ-UT Pekanbaru indicated that it had used a variety of standard procedures in a variety of services area including the implementation of the final exam. This paper intends to investigate whether the implementation of ISO procedures affect the competence of examination staff UPBJJ-UT Pekanbaru. Regression analysis technique used to see the impact of implementation ISO procedures on staff competence. From this research we concluded that the implementation of ISO procedures do not affect the competency of staff because the ISO procedures are not adaptive to the condition of the field.
Pedoman Kualitas Layanan Belajar Jarak Jauh UPBJJ-UT (2008).
Setiawan, W (2008). Prinsip Dasar ISO 9001:2008.
Syafrizal, M. (2008). Sistem manajemen mutu ISO 9001:2000. Jurnal manajerial, 4(1).
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