Dinamika Komunikasi Organisasi Lintas Budaya antara Karyawan Indonesia dan Korea Selatan di PT Bank IBK Indonesia Tbk

Abstract

This study aims to understand how Indonesian employees working in foreign companies adapt and communicate within a cross-cultural organizational context. The biggest challenge in foreign companies is the difference in language and culture, which can lead to differences in perception. Therefore, this research focuses on explaining how organizational communication activities occur in a foreign company in Indonesia, specifically at Industrial Bank of Korea (IBK) Indonesia. This study uses the theory of individual cultural orientation in organizations to describe the behavior of people working in organizations with employee and client populations from different cultures. The research method is qualitative, with sampling using purposive sampling techniques and data collection using in-depth interview techniques. The results of this study state that language differences are not the main obstacle in organizational communication; the obstacles in the organization are caused by cultural differences or work methods between Indonesia and South Korea. The length of time Korean employees live in Indonesia will affect how they communicate and understand existing procedures and regulations. The organization implements a synergistic strategy by combining the best practices from both cultures to achieve organizational goals.