ALTERNATIF MODEL TOKO BUKU ONLINE UNTUK UNIVERSITAS TERBUKA

Authors

  • Dwi A Aprijani Universitas Terbuka
  • Tengku Eduard Azwar Sinar Universitas Terbuka
  • Unggul Utan Sufandi Universitas Terbuka
  • Kani Kani Universitas Terbuka
  • Firmansyah Firmansyah Universitas Terbuka

Keywords:

auto-reply, buffer stock, online bookstore

Abstract

The purpose of this research is to find an alternative model for Online bookstore that works for Universitas Terbuka. The alternative model should reduce the difference between the ordering and delivering transaction, which in turn can improve the performance of Toko Buku Online UT. Results showed that there were several significant factors that must be present in the Online bookstore system. Such factors are treating customers well by including updated information about orders that have been made; improving business processes continuously and periodically based on input and evaluation from the consumer; letting consumers decide their own transactions by providing FAQ (Frequently Asked Questions) facility; and performing personal services among others through email and chat facility. Based on these findings, the proposed recommendations is to add some features to the system of Toko Buku Online UT. These features include buffer stocks, auto-reply mechanism, information about the delivery and return of materials, chat facility (facebook, twitter, yahoo messenger), and FAQ facility.

References

Fuadi, A. (2008). Software Development Life Cicle. Diambil tanggal 2 Agustus 2009 dari http://blog.its.ac.id/fuadcsitsacid/ 2008/03/01/software-development-life-cicle/

Huang, A. S. (2001). Information requirements definition for eCommerce development. IACIS.

Indrajit, R.E. (2001)). E-Commerce: Kiat dan strategi bisnis di dunia maya. Jakarta: PT Elex Media Komputindo.

Jogiyanto, H.M. (2006). Analisis dan desain sistem informasi: pendekatan terstruktur teori dan praktek aplikasi bisnis. Yogyakarta: Andi.

Nugroho, A. (2005). Analisis dan perancangan sistem informasi dengan metodologi berorientasi objek. Bandung: Informatika.

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Published

29-08-2010

How to Cite

Aprijani, D. A., Azwar Sinar, T. E. ., Sufandi, U. U., Kani, K., & Firmansyah, F. (2010). ALTERNATIF MODEL TOKO BUKU ONLINE UNTUK UNIVERSITAS TERBUKA. Jurnal Pendidikan Terbuka Dan Jarak Jauh, 11(1), 15–25. Retrieved from https://jurnal.ut.ac.id/index.php/jptjj/article/view/445

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